A flight you booked with an airline is delayed

If you booked the flight direct with the airline, how much help you can get depends on how long your flight is delayed for and where you're travelling to.

If you’re travelling within the European Union

If your flight has been cancelled or delayed for more than two hours, your airline must look after you. You are entitled to this help in all circumstances, regardless of the cause of the delay.

There is no time limit on this right and your airline must look after you until flights start again. Airlines will only pay for reasonable expenses, so don’t expect them to pay for alcohol and expensive meals or hotels.

The help an airline must give you includes:

If you are delayed for more than five hours

You can decide not to take the flight. You can also get the money back on your ticket and be flown back to where you originally started your journey.

If you are delayed for more than three hours

If you have a delay of more than three hours to get to your final destination, you can claim compensation of between 250 to 600 euros, depending on the flight distance.

You won’t be able to claim compensation if the flight is delayed in extraordinary circumstances, outside the airline’s control. Extraordinary circumstances include problems like extreme weather conditions or strikes. Even if there are extraordinary circumstances leading to a cancellation, you are still entitled to care and assistance including food, drinks and hotel accommodation where appropriate.

More information is available via the link below.


Your nearest CAB office is Market Square, Thame

Adviceline:01844 111 444  Mobile: 03 00 33 00 650